Faq

Can you receive shipments outside Europe?
It is possible to receive shipments outside Europe by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it and giving the proper information: address, city, postal code and country. The minimum quantity and shipping costs will be determined by the agreement in accordance to the place of shipment.

Can you get products for professional use in Hair Styling Salons?
It is possible to receive products for professional use by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it and having a professional MF expert explain the philosophy of the showroom, the treatments used, the type of customers and the type of salon.

The shampoo does not produce a dense foam. Is it normal?
It is absolutely normal that the shampoo does not produce an intense foam as it is completely natural and totally without any synthetic ingredients.

Are there any spa's and wellness centers that use the OClue products?
Yes, especially if we are talking about centers that have made a choice based on care and the natural well-being. They exclusively use organic products respecting the body's natural balance while preserving the planet.

Is it possible to receive a shipment directly to a holiday location?
It is possible to get an order shipped directly to holiday place providing accurate data and the time available for pickup.

What is the expiry date for organic products?
Three months after opening the bottle. See the symbol on the label or pdf.

What certifications has the product line received?
CCPB natural cosmetics, organic cosmetics.

Are these products supplied for use in Hotels and Resorts?
Yes, we supply to Hotels, Resorts and BioHotels: To receive supplies send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it specifying the type and classification of the accommodation, location, philosophy and whether the hotel is biological or eco-friendly.

Is it possible to receive the products directly from the shipping pier?
You can get products from the local shipping area or a charter service by making a request or making arrangements with This e-mail address is being protected from spambots. You need JavaScript enabled to view it and the courier company for the delivery time.

Are there discounts for large orders?
The distribution of supplies for professional accreditation require documentation and trade agreements. For more information please send us your address and you will be contacted personally by a This e-mail address is being protected from spambots. You need JavaScript enabled to view it agent.

What is the best method of preserving these natural beauty products?
Keep them away from heat and direct sunlight. Store the product(s) in a dry and ventilated place.

Where is the product line packaged?
In Italy through our exclusive license.

Do these organic products fight pollution?
Certainly. Everything we use to clean the body sooner or later reaches the sea. Our products could be fully inverted directly into the sea from the bottle without having any impact on the marine eco-system. Therefore, it is highly recommended for those who have the passion for boats, love and respect the sea.

What are the advantages of using natural products on the hair?
A natural cleanser that does not damage the hair with synthetic products, respecting the balance of the tissues and scalp. The hair becomes shinier, malleable and vital.

Since the consistency of the shampoo is a liquid, how do I apply it on the hair?
Organic products do not contain additive foam so they require some simple instructions in order to get a better effect. Shake the bottle well before using. We recommend that you wash your hair upside down. Put a dab of the product on the palm of your hand then rubbing your hands to distribute evenly to the hair. Thoroughly distribute the product to the hair touching all parts of the head and rub the scalp for about 2 minutes. Rinse off. Repeat if necessary.

What is the meaning of natural product?
These natural products are best defined by their certified reliability due to constant testing which demonstrates the quality, standards and the process of the product. O'Clue chose a rigorous and reliable international certification CCPB whose website is available on the Italian site www.ccpb.it.

Are these products shipped overseas?
We have specific rates for Europe. For non-EU countries it is necessary to contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to arrange shipping.

Is it normal to have a slight grassy smell after opening the bottle?
It is absolutely normal because the ingredients are composed of only pure and natural materials.

What are the terms of returns?
If the customer is not satisfied for whatever reason the contract may be cancelled within 10 days from the date the goods are received. This can be done by sending a registered letter declaring that they intend to exercise your right to return the merchandise in its original condition. Mfcarefactory will reimburse the full amount to the customer excluding shipping costs which remains the sole responsibility of the customer as well as the cost for returning the goods.

What is the dosage of the essential oils?
Carefully follow the specified instructions for each product shown on the pdf.

Is it possible to keep an order open so that additional products can be added with only a single shipment?
Of course. Save the order then reopen the cart so you can get more products with one single shipping cost.

What does organic product mean?
The term Organic is the literal translation of the English word organic which means biological. O'Clue has chosen to certify their products with the title of "organic cosmetics" adhering to the international standard classification CCPB www.ccpb.it.

How are the natural essences used?
With great attention because the essential oils constitute to the etheric part of plants and therefore are very powerful and concentrated. They must be absolutely pure and should not contain heavy >metals and pesticides that are easily removed with the essential oil distillation.
 

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